Water Damage Restoration

When you suffer from water damage caused by a frozen or burst pipe, leaky dishwasher, flooded basement, or other water loss, saving time could make the difference in hundreds or thousands of dollars in damage. Call us for water damage clean up service and water damage restoration service immediately.

24/7 Emergency Water and Sewage Restoration Response

MADISON

24/7 EMERGENCY RESPONSE

MILWAUKEE

MADISON

24/7 EMERGENCY RESPONSE

MILWAUKEE

The 3 Types of Water Damage

The Industry Publication known as the S500 defines three types of of water loss categories.
Know what type you are dealing with so you can protect the health of your family or the building occupants.

Image of a cracked water faucet | Water Damage Restoration in Madison, Wisconsin & Milwaukee, Wisconsin

Category 1: Clean Water

Water damage that typically comes from a leaky faucet, broken or frozen supply line, refrigerator water supply line, failed water heaters, coffee maker supply lines, and other similar sources are considered Category 1 Clean Water Losses.

Examples: Faucets, toilet tanks, drinking fountains, etc.

Image of an overflowing washing machine | Water Damage Restoration in Madison, Wisconsin & Milwaukee, Wisconsin

Category 2: Gray Water

A Gray Water Loss is dealing with water that has been used to clean something and may contain contaminations such as food residues, detergents, bacteria, and oils.

Examples: Dishwasher overflow, washing machine overflow, toilet overflow with urine, etc.

Image of a rain cloud and stream | Water Damage Restoration in Madison, Wisconsin & Milwaukee, Wisconsin

Category 3: Black Water or Sewage

Black Water or Sewage Loss is water that is grossly unsanitary and hazardous. If ingested it could cause serious illness or death. Refer to our sewage cleanup page for more information.

Examples: Sewer backup, flooding from rivers or streams, toilet overflow with feces, stagnant liquid, etc.

What to Do When Dealing with Water Damage in Your Commercial Building (Category 1):

Water damage in your business or commercial building caused by spring rains, flooded basement, overflowing faucet, toilet tank, refrigerator ice maker hoses, failed water heater, leaky pipes, frozen pipes, or other broken supply pipes is altogether a messy and stressful situation.

Taking immediate action when dealing with water in your office or building will reduce the risk of incurring additional damages, costs, and stress. Take a moment and educate yourself on what to do first, who you would call for help, and any preventative measures you could proactively take. For more information on our Emergency Services App, watch our video and then head to the App store to download it today.

Before going into an area affected by water, find out if you can off the electricity in the affected area of the building. Is the water level over the electrical sockets on the floor or walls? If so, DO NOT TOUCH! After electricity is turned off, unplug all electronics to ensure that you will avoid shock.

If water damage is occurring because of a burst or faulty sprinkler system, broken supply line in a coffee maker or refrigerator, broken pipe, or frozen pipe – you must shut off the water right away. Locate the water shut off valve and shut off the water supply. Immediately call a plumber if you do not know how or where to find the water shut off and they can guide you through this process quickly!

When dealing with water damage, time can often be your worst enemy. Areas that include ceiling tiles, office furniture and files, carpet and pad, wood floors, linoleum, drywall, and any additional levels or floors below the affected area that incurred water damage – will have to be cleaned and dried out by a water restoration professional.

If the area damaged by water is large, immediately call a professional water damage restoration company, such as A&J Property Restoration if you live or work in the Madison, Middleton, Sun Praire, Milwaukee, Brookfield, Waukesha, Lake Delton, WI Dells, and surrounding Southern WI communities. The faster you call and get a restoration company to your business or commercial building, the quicker the restoration process can begin.

While restoration technicians are in-route, your next call should be to your insurance company or broker. You can submit for a claim (if covered) and have your claim number ready for the restoration company upon their arrival.

Taking pictures of the damages right away will help you and your insurance company throughout the claim. If possible, take pictures of the source (where the water came from), all areas that were affected by the water including walls and ceilings, electronics, and any other items that you want to be documented for your insurance claim (if applicable).

Remove any items or light movable furniture that would make it easier for you or water damage technicians to start cleaning. WARNING! Water causes items to become very heavy. If you are unable to move items, such as couches and chairs, leave them for the technicians to handle. Keep your safety a priority!

When trying to remove water, use a wet vacuum, towels, or a mop to remove as much of the water as possible. Restoration technicians will be able to remove the water but any immediate actions will help reduce additional damages.

Matterport 3D Camera Technology: What It Is And Why We Use It

Matterport 3D Camera Technology: What is it?

3D Camera Technology in Disaster RestorationMatterport is the industry leader in 3D camera capture technology. While this might not sound exciting or familiar, chances are you have seen this technology in action. Currently it’s very popular in real estate listings and other types of industries where consumers can take 3D tours of homes, buildings and even outdoor environments, such as parks. The experience is similar to that enjoyed in applications such as Google Maps Street View.

Matterport’s experience goes even farther by allowing us to take the regular 2D photos we get using their AI-powered image-processing technology and turning them into a 3D, 360-degree model of your commercial building or residence.

Why We Use Matterport’s Technology in Restoration

While it may be really cool to see, you might be wondering what practical applications it has for disaster restoration and recovery purposes. Here are a few of the best examples of why it helps us tackle your loss:

1.) As the subject matter experts working on the affected area, we can now provide commercial building owners, managers and their insurance companies a complete walkthrough of the area that requires attention. This camera footage can also be kept on file for future insurance-related questions and concerns.

2.) During the reconstruction process, it helps our team with addressing questions, filing insurance claims and even helping us determine the materials we need to complete the work.

3.) It allows us to revisit the site over and over again without having to physically leave our office. This can cut several hours of wasted travel time and make our work and process more efficient.

See It In Action

Matterport’s 3D camera technology has been used to produce a virtual tour of the apartment model at New Fountains Apartment Homes in Fitchburg, Wisconsin. New Fountains is a customer of our Code Red Program.

View the Apartment Virtual Tour

MADISON

24/7 EMERGENCY RESPONSE

MILWAUKEE

MADISON

24/7 EMERGENCY RESPONSE

MILWAUKEE

What to Do When Dealing with a Water Damage Cleanup in Your Home (Category 1):

Water damage in your home caused by spring rains, flooded basement, overflowing faucet, toilet tank, refrigerator ice maker hoses, failed water heater, leaky pipes, frozen pipes, or other broken supply pipes is altogether a messy and stressful situation.

Taking immediate action when dealing with water in your home will reduce the risk of incurring additional damages, costs, and stress. Take a moment and educate yourself on where your water shut off valves are located, who you would call for help, and any preventative measures you could proactively take. If you are unsure, watch Michele’s video about how to handle water damage in your home.

Before going into an area affected by water, turn off your electricity in that area of your home. Is the water over the electrical sockets on the floor or walls? If so, DO NOT TOUCH! After electricity is turned off, unplug all electronics to ensure that you will avoid shock.

Find where the water is entering into your home and try to stop or minimize the flow. If water damage is occurring because of an overflowing faucet, then turning off the faucet is easy. But if you have a broken pipe, you must shut off the water to your home right away and immediately call a plumber!

You may be able to clean and dry small areas affected by water damage but large areas that include carpet and pad, wood floors, linoleum, drywall, and any additional levels below the area that incurred water damage, such as a ceiling – will have to be cleaned and dried out by a professional.

If the area damaged by water is large, immediately call a professional water damage restoration company, such as A&J Property Restoration if you live or work in the Madison, Milwaukee, Lake Delton or surrounding Southern WI areas. The faster you call and get a restoration company to your home, the quicker the drying process can begin.

While restoration technicians are in-route, your next call should be to your insurance company or insurance agent. You can submit for a claim (if covered) and have your claim number ready for the restoration company upon their arrival.

Taking pictures of the damages right away will help you and your insurance company throughout the claim. If possible, take pictures of the source (where the water came from), all areas that were affected by the water including walls and ceilings, electronics, and any other items that you want to be documented for your insurance claim (if applicable).

Remove any items or light movable furniture that would make it easier for you or water damage technicians to start cleaning. WARNING! Water causes items to become very heavy. If you are unable to move items, such as couches and chairs, leave them for the technicians to handle. Keep your safety a priority!

When trying to remove water, use a wet vacuum, towels, or a mop to remove as much of the water as possible. Restoration technicians will be able to remove the water but any immediate actions will help reduce additional damages.

Do not let one problem lead to the next…

The longer the water sits, the greater the risk of mold growth.

Even if the walls feel dry to the touch, you may still have mold growth and the need for black mold removal and mold remediation.
If you have experienced water damage and did not have a professional water damage restoration company restore your property, please contact us today. It is necessary to have the proper tools, drying equipment, and restoration cleaning experience to determine that the area is dry and mold growth will not follow.